The Clubhouse Casino Privacy Policy
The Clubhouse Casino respects the privacy of everyone who visits its website, creates an account, or uses its gaming services. This Privacy Policy explains what information may be collected, why it is used, how it is protected, and the choices available to you.
This policy applies to personal information handled through The Clubhouse Casino website, account services, promotional activities, and related customer support interactions. It should be read together with the applicable Terms and Conditions and any notices presented when information is collected.
Information We May Collect
The information collected depends on how you interact with The Clubhouse Casino. Some information is provided directly by you, while other details are generated through your use of the website and services.
- Identity details, such as your name, date of birth, and information used to confirm that you meet the minimum age requirement of 18 years.
- Contact details, including your email address and other information needed to communicate with you.
- Account information, such as login credentials, account preferences, activity history, and responsible gaming settings.
- Verification information required to help confirm identity, protect accounts, prevent fraud, and meet applicable compliance obligations.
- Transaction details relating to deposits, withdrawals, bonuses, wagers, and other account activity. Payment card or banking information may be processed through payment providers rather than stored directly by The Clubhouse Casino.
- Technical information, including IP address, browser type, device details, operating system, approximate location, access times, and website interactions.
- Communications and support records, including questions, requests, feedback, and information included in correspondence.
You may choose not to provide certain information, but this can limit your ability to open an account, complete verification, use particular features, or receive requested services.
How Your Information Is Used
Personal information is used for clear and legitimate business purposes connected with operating The Clubhouse Casino and providing a secure customer experience. Depending on the circumstances, we may use information to:
- Create, administer, and maintain your account.
- Process deposits, withdrawals, rewards, and other transactions.
- Confirm eligibility, age, identity, and account ownership.
- Monitor activity for security, fraud prevention, money laundering prevention, and other risk management purposes.
- Provide customer support, respond to enquiries, and resolve complaints or technical issues.
- Personalise website content, account features, and communications where appropriate.
- Send service messages, account notices, security alerts, and information about changes to our services.
- Deliver marketing communications where permitted and where you have provided any required consent.
- Analyse usage trends, improve website performance, develop services, and test new features.
- Establish, exercise, or defend legal rights and comply with lawful requests or applicable obligations.
Marketing preferences can generally be changed by using the available unsubscribe option or by contacting us. Service-related messages may still be sent when they are necessary for account administration or security.
Cookies and Related Tools
The Clubhouse Casino may use cookies, pixels, tags, software development tools, and similar technologies. These technologies can remember preferences, maintain sessions, support account functionality, measure performance, and help us understand how visitors use the website.
Some cookies are essential for core functions, including secure login, navigation, fraud prevention, and transaction processing. Other technologies may support analytics, personalisation, or marketing. Where required, your browser or the website may provide choices about non-essential technologies.
You can adjust cookie settings through your browser. Blocking or deleting cookies may affect the operation of the website, and certain account or gaming functions may not work properly without essential cookies.
When Information Is Shared
Personal information may be shared where this is reasonably necessary to operate The Clubhouse Casino, protect customers, or meet applicable responsibilities. Access is limited to information relevant to the recipient's role.
- Service providers supporting hosting, technology, payment processing, identity verification, fraud monitoring, analytics, customer support, and communications.
- Professional advisers, auditors, insurers, and other contractors who require information to provide services to the business.
- Relevant authorities, regulators, courts, law enforcement bodies, or other parties where disclosure is required or reasonably necessary under applicable law.
- Parties involved in a business restructure, merger, acquisition, financing, or sale of assets, subject to appropriate protections.
The Clubhouse Casino does not sell personal information as a standalone commercial product. Information may be combined with information from service providers or publicly available sources where this assists with verification, security, compliance, or service improvement.
Keeping Data Secure
Reasonable administrative, technical, and physical safeguards are used to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse. These measures may include access controls, monitoring, encryption or similar protective technologies, staff procedures, and secure handling requirements for suppliers.
No online system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device, and notifying The Clubhouse Casino promptly if you suspect that your account or personal information has been compromised. We will take appropriate steps to investigate and respond to suspected security incidents.
How Long We Keep Data
Personal information is retained only for as long as it is reasonably needed for the purposes described in this policy. The relevant period depends on the type of information, the nature of the relationship, account activity, security considerations, dispute resolution needs, and any applicable record-keeping obligations.
When information is no longer required, it may be securely deleted, anonymised, or placed beyond practical use. Some information may remain in protected backups for a limited period before it is overwritten. Account closure does not necessarily result in immediate deletion where retention is needed for fraud prevention, legal claims, transaction records, or compliance purposes.
Your Privacy Choices
Depending on the circumstances and applicable privacy rules, you may have rights concerning the personal information held about you. These may include the ability to:
- Ask whether personal information is held about you and request access to it.
- Request correction of information that is inaccurate, incomplete, or out of date.
- Ask for information to be deleted or for its use to be restricted, where appropriate.
- Object to certain processing activities or withdraw consent where processing relies on consent.
- Opt out of promotional communications.
- Raise a concern about how personal information has been handled.
Requests may be subject to identity checks and lawful limitations. For example, information may not be disclosed where doing so could affect another person's privacy, compromise security controls, or conflict with record-keeping requirements. If a request cannot be fulfilled, an explanation will be provided where permitted.
External Providers and Links
The website may use third-party platforms and services to support payments, verification, analytics, advertising, hosting, security, communications, and other operational functions. These providers may process information under their own privacy notices and contractual arrangements with The Clubhouse Casino.
The website may also contain links to websites, applications, or services operated by third parties. The Clubhouse Casino is not responsible for the privacy practices, content, or security of external services. You should review the relevant privacy information before providing personal details to another organisation.
International Data Handling
Some suppliers or technology infrastructure used by The Clubhouse Casino may be located outside Australia. As a result, personal information may be accessed, stored, or processed in another country.
Where information is transferred internationally, we take steps intended to ensure that it is handled with appropriate safeguards and only for authorised business purposes. The privacy protections in another jurisdiction may differ from those applying in Australia. By using the services, you acknowledge that international processing may occur where necessary for the operation, security, or support of your account.
Changes to This Policy
This Privacy Policy may be revised from time to time to reflect changes in our services, technology, operational practices, or applicable requirements. The updated version will be made available through the website and will show the revised effective date where appropriate.
Changes generally apply from the date they are published unless a different date is stated. You should review this page periodically, particularly before using new features or providing additional information. Continued use of The Clubhouse Casino services after an update may indicate acceptance of the revised policy, to the extent permitted by law.
Contact and Privacy Enquiries
If you have a question about this Privacy Policy, want to request access or correction, wish to change a marketing preference, or need to raise a privacy concern, contact The Clubhouse Casino at [email protected]. Please include enough information to help us understand your request, but do not send passwords or unnecessary sensitive information.
We may ask for reasonable details to verify your identity before responding. Requests will be considered as promptly as practical, taking into account their nature, the information involved, and any applicable legal or security requirements.
Last updated: