The Clubhouse Casino Responsible Gaming
The Clubhouse Casino is committed to promoting a safe and informed approach to online gambling. Gambling should always be viewed as entertainment, not as a way to make money or solve financial problems. Outcomes are based on chance, and there is no guaranteed strategy for winning.
Responsible gambling means making considered choices, understanding the risks, and keeping play within limits that suit your personal circumstances. The information below explains the safeguards, tools and support available to help customers maintain control while using The Clubhouse Casino.
Our Responsible Gambling Commitment
The Clubhouse Casino aims to provide a gaming environment where customers can make informed decisions about their participation. We support a balanced approach that treats gambling as one leisure activity among many, rather than a source of income or a response to stress, financial pressure or personal difficulties.
We encourage customers to set boundaries before they play and to review those boundaries regularly. A decision to stop or take a break should always be respected. If gambling starts to feel uncomfortable, compulsive or difficult to manage, taking prompt action is important.
Responsible gambling is a shared responsibility. Our website features are intended to help customers monitor their activity, while each player remains responsible for choosing suitable limits and using the available safeguards. We also encourage open conversations with trusted people when gambling begins to affect finances, relationships, work or wellbeing.
Recognising Gambling Concerns
Problem gambling can develop gradually, and some warning signs may be overlooked at first. Concern may be present when gambling takes priority over everyday responsibilities or when a person continues despite negative consequences.
- Spending more time or money gambling than originally intended.
- Trying to recover losses by placing larger or more frequent bets.
- Feeling restless, irritable or anxious when unable to gamble.
- Hiding gambling activity, deposits or losses from family and friends.
- Borrowing money, selling possessions or using essential funds to continue playing.
- Neglecting work, study, relationships, sleep or other regular activities.
- Feeling guilt, distress or loss of control after gambling.
One sign does not automatically mean that a person has a gambling disorder, but repeated concerns should not be ignored. Recognising a change in behaviour early can make it easier to set limits, take a break and seek appropriate assistance.
Review Your Limits
Before depositing or playing, consider how much time and money you can comfortably spend without affecting essential expenses. Limits should be based on disposable entertainment funds, never on money needed for rent, bills, food, education or other commitments.
- Deposit limits: Set a maximum amount that can be deposited over a chosen period, such as a day, week or month.
- Loss limits: Decide the maximum amount you are prepared to lose and stop playing when that amount has been reached.
- Reality checks: Use reminders to review how long you have been playing and how your session is progressing.
- Cooling-off periods: Take a temporary break from gambling when you want time away without making a permanent decision.
- Self-exclusion: Request a longer-term or permanent restriction when you need stronger protection from access to gambling services.
Limits are most effective when they are established before play begins. Increasing a limit during an emotional session can weaken its purpose, particularly after a loss. If you find it difficult to keep to the boundaries you set, a cooling-off period or self-exclusion may be a more suitable step.
Tools Available Online
The Clubhouse Casino provides responsible gambling features designed to support awareness and personal control. The availability and operation of a feature may depend on the account interface and applicable service settings.
- Account deposit controls to help you choose and maintain a maximum deposit amount.
- Loss management options that support a defined limit on gambling losses over a selected period.
- Session or reality-check reminders that prompt you to review your play time.
- Cooling-off options that allow you to pause access for a selected period.
- Self-exclusion arrangements for customers who need to prevent themselves from gambling for a longer period.
- Account activity information to help you review deposits, withdrawals and other relevant transactions.
These tools should be used proactively, not only after a problem has developed. If a feature does not provide the level of protection you need, stop gambling and contact the support team to discuss the available account safeguards.
Support When You Need It
If gambling becomes difficult to control, seeking professional help is a positive and practical decision. A qualified counsellor or support service can help you understand gambling behaviour, manage urges and develop strategies that reflect your circumstances. You do not need to wait for a serious financial or personal crisis before asking for assistance.
For questions about responsible gambling settings or account-related safeguards at The Clubhouse Casino, contact [email protected].
Independent external services are also available for people affected by gambling and for those supporting someone else. The following organisations are not partners of The Clubhouse Casino and are not operated by The Clubhouse Casino:
- Gambling Help Online provides information, counselling and support options relating to gambling concerns.
- Australian Government - Gambling Support Services provides information about available support services.
- The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling.
These external services may also assist family members, friends and other people who are experiencing the effects of someone else's gambling. In an immediate emergency, contact the relevant emergency service in your location.
Keeping Gambling Away From Minors
Only individuals aged 18 or older may use the website. Underage gambling is not permitted, and The Clubhouse Casino does not knowingly accept registrations or play from anyone below the minimum age.
Customers must provide accurate information during registration and should keep their account credentials secure. Age restrictions apply to all aspects of website use, including account access, deposits and gambling activity. If an adult believes that a minor may have accessed an account, the matter should be reported promptly so that appropriate checks can be considered.
Adults should never allow a minor to use their account, payment method or device for gambling. Account sharing can create safety, privacy and verification risks, in addition to exposing a young person to an activity intended only for adults.
Parental Safeguards
Parents and guardians are encouraged to take practical steps to reduce the possibility of minors accessing gambling websites. No single measure can replace supervision, so a combination of technical controls and clear household rules is recommended.
- Use password protection on phones, tablets and computers that can access gambling websites.
- Keep account usernames, passwords and payment details private.
- Use parental control software, device restrictions and appropriate internet filters.
- Review application downloads, browser activity and saved payment methods where appropriate.
- Do not leave an active gambling account open on a shared or accessible device.
- Explain to children that gambling is an adults-only activity involving financial risk.
- Contact the relevant device, platform or internet provider for additional age-filtering options.
Parental controls can reduce access but may not block every route to online content. Adults remain responsible for supervising shared devices and protecting their account information.
Practical Ways to Stay in Control
A few consistent habits can make it easier to keep gambling within intended boundaries. Consider the following steps before and during every session:
- Set a spending limit in advance and treat it as the full entertainment budget for the session.
- Set a time limit and stop when the planned period ends.
- Only gamble with money you can afford to lose after essential expenses are covered.
- Do not chase losses or increase stakes to try to win back money.
- Never borrow money or use credit intended for necessities to gamble.
- Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
- Keep gambling separate from work, study, family time and important personal responsibilities.
- Do not regard wins as income or rely on gambling results to meet financial goals.
- Review account activity and limits regularly so that changes in behaviour are noticed early.
- Speak with someone you trust if gambling feels secretive, stressful or increasingly difficult to stop.
Taking a break is not a sign of failure. It is a sensible way to reassess your choices and protect your wellbeing. If self-management is no longer working, use the available account restrictions and seek independent support.
Policy Updates
The Clubhouse Casino may review and update this Responsible Gaming information to reflect changes to website features, operating practices or relevant guidance. Any revised version will be made available through the website, and customers should review the page periodically.
Continued use of the website after an update may indicate that you have read the revised information. The latest version should be considered the applicable version for the website. If you are unsure how an update affects your responsible gambling options, stop playing and contact the support team before continuing.
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